MBI789 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction

Mbi789 values the privacy of every member who uses our platform. This Privacy Policy is designed to explain clearly and transparently how we handle your personal information — from the moment you register through every subsequent use of our services.

By registering or continuing to use the mbi789 platform, you consent to the data handling practices described in this document. If you do not agree, please stop using the platform and contact us to request account deletion.

Mbi789 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We regard personal data protection not merely as a legal obligation, but as a moral responsibility to every member who entrusts us with their information.

2 Information We Collect

Mbi789 collects your personal information through several means — directly when you register and use the platform, and automatically through standard tracking technologies used by most online platforms.

Information you provide directly:

• Full name as it appears on your official identification document.
• National identification number (MyKad) or passport for KYC identity verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Active email address and mobile phone number.
• Bank account details including bank name, account number, and account holder name.
• Current residential address for verification and regulatory compliance purposes.
• Images of identity documents and proof of address during the KYC process.

Information collected automatically:

• IP address and geolocation data at the state or city level.
• Device type, operating system, and web browser version used.
• Login history including date, time, and access location.
• Gaming activity including game types, bet values, and results.
• Session cookie data and platform preferences you have set.

3 How We Use Your Data

Every piece of information we collect is used for a specific and legitimate purpose. mbi789 does not use your data for any purpose other than those stated below:

• Identity verification (KYC): To verify that you are a genuine individual eligible to use the platform and to prevent identity fraud.
• Transaction processing: To process your deposits and fund withdrawals securely and accurately.
• Account security: To detect suspicious activity, unauthorised login attempts, and other security threats.
• Service communications: To send important notifications regarding your account, transactions, and security updates.
• Regulatory compliance: To comply with legal requirements, including reporting to the relevant authorities when required by law.
• Responsible Wagering: To monitor gaming patterns and identify members who may require support related to their wagering habits.
• Platform improvement: To analyse usage patterns in aggregate in order to improve the overall user experience.
• Relevant marketing: To send relevant promotional information and offers — only to members who have consented to receive them.

4 Sharing Information with Other Parties

Mbi789 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties:

• Payment service providers: Financial institutions and payment processors involved in settling your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Technology service providers: Companies that assist us in operating the platform, including cloud computing and cybersecurity systems, are bound by data protection agreements.
• Regulatory authority: When required by Malaysian law or directive from a competent authority, we are obligated to disclose certain information.
• Fraud prevention: With recognised anti-fraud agencies where there are strong grounds to suspect illegal activity.

5 Data Security & Technical Protection

Mbi789 invests seriously in security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. The technical security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmitted between your web browser and our servers.
• Encryption of sensitive data stored in the database using the latest encryption algorithms.
• Two-Factor Authentication (2FA) available and encouraged for all member accounts.
• 24/7 real-time security monitoring by our cybersecurity team.
• Regular security testing (penetration testing) conducted by independent, certified third parties.
• Strict internal access controls — only authorised staff may access member data, and only to the extent required for their specific role.
• Automatic data backup with full encryption to ensure service continuity.

6 Cookies & Tracking Technologies

The mbi789 platform uses cookies and similar tracking technologies to enhance your experience, secure your session, and understand how our platform is used. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Session Cookies: Required to maintain your login session and ensure account security. These cookies are automatically deleted when you close your browser.
• Functional Cookies: Saves your preferences such as display language and interface settings for a more convenient repeat experience.
• Analytics Cookies: Helps us understand which pages are visited most frequently and how users interact with the platform for improvement purposes.

7 Your Rights as a mbi789 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and mbi789's internal policies, you have the following rights regarding your personal data:

8 Data Retention & Deletion

Mbi789 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Retention periods vary by data type:

• Active account data: Retained for the duration your account remains active and in use.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian financial law requirements.
• KYC Documents: Retained for 5 years after account closure or for the period stipulated by the relevant authority.
• Security logs: Retained for 2 years for security investigation purposes if required.
• Support communication data: Retained for 3 years for reference and service improvement purposes.

Once the retention period has expired, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

9 Links to Third-Party Sites

The mbi789 platform may contain links to third-party websites such as game providers or service partners. Please note that this Privacy Policy applies solely to the mbi789 platform.

Mbi789 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately before providing any personal information.

10 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the mbi789 platform.
• Email: [email protected] (response within 1–2 working days).
• Telegram: Via mbi789's official Telegram channel.

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your satisfaction and trust are our top priority.